Permago’s main purposes in collecting information are to deliver and enhance our Site, Application and Services, to dispense and manage your use of the Site and Application, and to allow our Permago members to experience the joys and benefits of using Permago’s services.
When you register and create an account with us through the Site or Application (becoming a “Member”) and when you choose to make a reservation, we will ask you for personally identifiable information. Furthermore, your Permago account and Permago member profile page may contain descriptive information about you that can be used to contact or identify you ("Identity Information"). Identity Information includes, but is not limited to, your location, name, telephone number, email address, and home mailing address, and excludes your credit card number or billing information. The Services also allows Permago members the ability to publicly or privately propose events and share other information with Permago members on Permago’s Iceberg, which may also include Identity information.
In order for Permago to process your reservations through the Site, Application and Services, we may also ask for your credit card number, identification and other billing information ("Billing Information") (Identity Information and Billing Information collectively, "Personal Information"). We use your Personal Information to deliver the Service, manage your inquiries and fulfill your requests. As a precondition to acquiring a Permago Passport, first time users who create and register a Permago account on the Site, Application or through our Services, may be required to verify their offline identity by submitting a scan of a State-issued driver license or a government-issued Passport, in order to complete their application for a Permago Passport.
You can register to join as a member by logging into online accounts you may have with third party service providers ("SNS")(e.g. Facebook); each such account, a "Third Party Account", via our Site or Application as described below. As part of the functionality of the Site, Service and Application, you may link your Permago Account with Third Party Accounts, by either: (i) providing your Third Party Account login information to Permago through the Site, Service or Application; or (ii) allowing Permago to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to Permago and/or grant Permago access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating Permago to pay any fees or making Permago subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Site or Application, we will obtain the Personal Information you have provided to the applicable SNS (such as your name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize Permago to access by authorizing the SNS to provide such information) from your Third Party Accounts and use that information to create your Permago Account and Permago Account profile page and you will become a Member. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your Permago Account on the Site, Service and Application. If there is information about your "friends" or people with whom you are associated in your Third Party Account, the information we obtain about those "friends" or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.
We also collect the other information that you provide as part of registration and the administration and personalization of your Permago Account profile (e.g., without limitation, location, individual preferences) ("Non-Identifying Information") Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your individual preferences). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Permago members to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how our Site, Application and Service are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your individual preferences or restrictions.
We also use your Personal Information to contact you with Permago newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that we may also use your Personal Information to contact you with information related to your use of the Service; you may not opt out of these notifications.
When you visit the Site and Application, whether as a member, Passport member or a non-member just browsing (any of these, a "User"), our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our Site and Application, pages of our Site and Application that you visit, the time spent on those pages, information you search for on our Site and Application, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site, Application and the Service and for the Site and Application's technical administration, to increase our Site and Application's functionality and user-friendliness, and to better tailor our Site and Application to our visitors' needs. We also use this information to verify that visitors to the Site meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.
Our Site and Application may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site, Application and Services are used and may be used in some of our emails to let us know which emails and links have been opened by recipients. We also may include web beacons in advertisements or promotional messages. The information we obtain in this manner enables us to customize the Site, Application and Services. It also may enable us to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
As part of our Service, Permago members may communicate with other Permago members through our social networking platform, Iceberg, found on the Site and Application. Opinions and other statements expressed by Permago members and third parties are theirs alone, not opinions of Permago. Proposals for events or any content created by a member is the sole responsibility of that member and its accuracy and completeness are not endorsed or guaranteed by Permago. You acknowledge that by providing you with the ability to view and distribute content through our Site, Permago is not undertaking any obligation or liability relating to the content. Permago and its affiliates, successors, assigns, employees, agents, directors, and officers do not undertake or assume any duty to monitor our site for inappropriate or unlawful content. Permago and its affiliates, successors, assigns, employees, agents, directors, and officers assume no responsibility or liability which may arise from the content thereof, including, but not limited to, claims for defamation, libel, slander, infringement, invasion of privacy and publicity rights, obscenity, pornography, profanity, fraud, or misrepresentation. Notwithstanding the foregoing, Permago reserves the right to block or remove communications, postings or materials at any time in our sole discretion.
Identity theft and the practice currently known as "phishing" are of great concern to Permago. Safeguarding information to help protect you from identity theft is a top priority. Please keep in mind that Permago will not, at any time, try to obtain your credit card information, your Permago Account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission's website at http://www.ftc.gov.
We collect and store demographic information, such as your gender, age, information about your interests and activities and information related to your use of the Services, such as Permago member profiles you have viewed. This information is not personally identifiable by itself, but may become so in combination with other information.
To the extent you voluntarily opt to use any of our Services that are based on the location of Permago members and which may report on those Permago members' current locations (the "Location-Based Services"), we may collect and store information about your location at the time you use those Location-Based Services. This information can come from a variety of sources depending on the client you use to access the Services; for example, a mobile phone may report its GPS location at the time the Location-Based Services are used.
We may also periodically obtain both personal and non-personal information about you from affiliates, and other third parties, including third-party platforms (“Third Party Platforms”), and add it to our account information or other information we have collected.
We may also collect and store information about other people that you provide to us, such as their name, address and e-mail address. If you use the Site and Application to send others (friends, relatives, colleagues, etc.) an invitation to join Permago, we may store any information of each such recipient that you provide us in order to process those requests or to facilitate future activities.
The Site, Application and Service, can be used to make a reservation for Permago Virtual Assistance services. Requests and reservations for Optional Features are made available exclusively for Permago members, and made possible by authorized Permago affiliates. Work and home environments made available through Permago affiliates, and the reviews of Permago members regarding those environments, are visible to any Permago Member. Profile Information (as defined below) of Permago members, by default, is not made visible to the public, except in cases where such Permago member has chosen to change the visibility of their Permago member profile to be made public.
Generally, we may use information that we collect about you to: facilitate and enhance your use of the Services; manage your account and provide you with customer support; perform research and analysis about your use of, or interest in, the Site, Services, and content provided by us, or products, services and content offered by others; communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our affiliates or other third parties; develop and display content and advertising tailored to your interests as reflected by your use of the Services; verify your eligibility and deliver prizes in connection with contests and sweepstakes; enforce our Terms and Conditions; manage our business; and perform functions as otherwise described to you at the time of collection.
When you create a Permago Account, we will set up a Permago Account profile page for you. Your Permago Account profile page will include your first name and Nationality. If you desire, you may choose other items of Personal Information to be made public (and visible) to users who are “just browsing” on the Site or Application (“Non-Members”). Other items of Personal Information that you may choose to be made public include, but not limited to – a profile picture, your age, your level of membership, your Permago location, your bed number at the Permago location, reason(s) for your travel, i.e. that you are traveling for “FUN” or “WORK” or “LOVE”, a proposal for an event for other Permago members to respond to, a list of the SNS groups to which you belong, a list of any of your SNS friends or connections who are also Permago members, connections you have established between your Permago account and any SNSs, if applicable (collectively, your "Profile Information").
By default, we will display your Profile Information privately and only via Iceberg on our Site and Application, and, with your prior permission, on third party sites. Any information you choose to provide as part of your Profile Information will be visible to all Permago Members and therefore should reflect how much you want other Permago Members to know about you. We encourage Permago members to think sensibly about what information about themselves they disclose in their profile information page. You can review and revise your Profile Information at any time.
When you use or connect to the Site or download our Application as a mobile app by or through a Third Party Platform, such as Facebook or other social networking site, you allow us to access and/or collect certain information from your Third Party Platform profile/account (such as your Facebook account) or via any cookies placed on your device by such Third Party Platform as permitted by the terms of the agreement and your privacy settings with the Third Party Platform. We will share such information with the Third Party Platform for their use as permitted by the terms of the agreement and your privacy setting with the Third Party Platform.
We will share some of the information we collect from you upon install of the mobile app with vendors and other service providers who are engaged by or working with us in connection with the operation of the services we provide to you and/or for analytics purposes which may require the reproduction and display of such information in an aggregated and anonymized manner such that will not in any way identify you.
We may share your personal information, which may include your name and contact information (including e-mail address) with our authorized agents and service providers that perform certain services on our behalf. These services may include maintaining our servers, fulfilling subscription requests, providing customer service and marketing assistance, performing business and sales analysis, supporting the functionality of the Services, providing payment fulfillment and reconciliation services, and supporting rewards programs, surveys and other features. These agents and service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
When you make a reservation or engage in promotions offered through the Services, we may share personal information with affiliates and Third Party companies, with which we partner to offer you those products, services, promotions, or rewards. When you elect to engage in a particular offer or program, you authorize us to provide your e-mail address and other personal information to the associated merchant, if any. We will always provide you with the opportunity not to share information with these businesses.
Permago cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We also may disclose your information, including personal information to government or law enforcement officials, or to our insurance services providers, or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process such as, but not limited to, a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agencies in order to: protect the property and rights of Permago, Permago affiliates or third party companies; to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity; to establish or exercise our legal rights; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce the Terms and Conditions or other agreements or policies.
Permago may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
In the event that we or any portion of the business represented by the Services, are acquired by or merged with a third party entity, we reserve the right, in any of these or similar circumstances, to transfer or assign any or all of the information we have collected as part of such merger, acquisition, reorganization, sale of assets or in the event of bankruptcy or other change of control.
In the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.
If you wish to reactivate your Permago Account, you may submit your request by sending us an email to firstname.lastname@example.org, or, by contacting us via telephone at 855-737-6246 (PER-MAGO). Restoration and approval of your Permago Passport is not guaranteed, however, you may also log in using your Iceberg Member Account credentials and reactivate your Iceberg Member Account, which is subject at all times to Permago’s Terms and Conditions.
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees and third parties who have agreed to be bound by confidentiality restrictions, such as consultants, may be permitted to access personal information, and they may do so only for permitted business functions. In addition, we use SSL encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.
We want you to feel confident using the Services. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure e-mail. Please refer to the Federal Trade Commission's website athttp://www.ftc.gov/bcp/menus/consumer/data.shtmfor information about how to protect yourself against identity theft.
The Site, Application and Services are designed for individuals over the age of 18, and are not directed to individuals under 18, nor are individuals under 18 permitted to use our Site, Application and Services. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.